DataSto IT Support & Help Desk
Log a ticket with our IT support team. Every query is routed to support@datasto.co.za and helpdesk@datasto.co.za so nothing is missed.
Log a support ticket
Give us as much detail as you can, including the module you were using and what you expected to happen. Tickets are answered Monday to Friday, 08:00 to 17:00.
Other ways to reach support
General platform and account queries.
IT, email, network and device support.
Response targets
- Critical: first response within 1 working hour
- High: first response within 2 working hours
- Medium: first response within 4 working hours
- Low: first response within 1 working day
Before you log a ticket
These quick checks resolve most reported issues in a few minutes.
Check your sign in
Confirm you are signing in at portal.datasto.co.za with your work email. Reset your password from the sign in screen if it is rejected.
Refresh and retry
Reload the page and clear the browser cache. Older cached files are a common cause of pages that will not load correctly.
Note the detail
Record the module, the time, the action taken and any message on screen. A screenshot helps us resolve the ticket faster.
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