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IT Helpdesk

Manage internal IT issues through a structured support ticketing environment.

Keep Your Team Supported.

Manage internal IT issues through a structured support ticketing environment.

  • Ticket creation
  • Priorities and categories
  • Technician assignment
  • Attachments
  • Ticket history
  • Internal notes
  • Response tracking
  • Support reports
app.datasto.co.za/helpdesk
Support tickets12 open
TicketSubjectPriorityAssignedStatus
#1024Email access issueHighIT SupportIn progress
#1023Printer not responding, site officeNormalJ. DlaminiAssigned
#1021New user account for site engineerNormalIT SupportResolved
#1019Storage quota increase requestMediumAdminWaiting for user

How teams use it helpdesk in DataSto

Set permissions

Decide who can create, view, edit, approve and export. Permissions follow the person, not the folder they happened to open.

Work to deadlines

Notifications keep owners informed about approaching dates, pending approvals and items waiting on them.

Report on it

Every action feeds reporting, so management can see activity and progress without asking for a status update.

Works with the rest of the platform

Tender Management

Track tenders, deadlines, submissions and procurement activity from one central register.

Open module

Project Management

Keep projects organised, visible and controlled through every stage of their lifecycle.

Open module

Document Control

Centralise project and business documentation with structured folders, permissions, version control and secure sharing.

Open module

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